Tablet disconnects were cause by a legacy MongoDB failing to clean up old tokens and becoming bloated. A re-Init cleaned up the old tokens and brought the database back for 1.73,gb to 77 mb. Alerts are now in place in case this token database grows again at which time, a re-init will be invoked to keep the tokens fresh.
Posted Aug 07, 2023 - 13:22 EDT
Resolved
This incident has been resolved.
Posted Aug 07, 2023 - 13:18 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 02, 2023 - 22:14 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 02, 2023 - 21:55 EDT
Update
We are continuing to investigate this issue.
Posted Aug 02, 2023 - 13:32 EDT
Investigating
Legacy HRS Tablets are disconnecting
Posted Aug 02, 2023 - 13:31 EDT
This incident affected: ClinicianConnect Mobile, PatientConnect Tablet, and CaregiverConnect.