All Systems Operational

About This Site

Welcome to the HRS Status Dashboard! This site provides real-time information on six of our services: ClinicianConnect Web, ClinicianConnect Mobile, PatientConnect Tablet, PatientConnect Mobile, CaregiverConnect, and PatientConnect Voice.

The HRS Team will update this site if there is an interruption to service or platform availability. Users can subscribe for email, text message, or Slack notifications through the “Subscribe To Updates” button located in the top-right corner of this site.

If you believe you are experiencing an issue with any of our products or services, please contact the HRS Support Team via email at support@healthrecoverysolutions.com or over the phone at 551-203-0011 .

Uptime over the past 90 days. View historical uptime.
ClinicianConnect Web ? Operational
90 days ago
99.72 % uptime
Today
ClinicianConnect Mobile ? Operational
90 days ago
99.72 % uptime
Today
PatientConnect Tablet ? Operational
90 days ago
99.82 % uptime
Today
PatientConnect Mobile ? Operational
90 days ago
99.95 % uptime
Today
CaregiverConnect ? Operational
90 days ago
99.95 % uptime
Today
PatientConnect Voice ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024
Tablets Experiencing Blue Screen Post Last Night's Profile update to 3.4
Resolved - This incident has been resolved.
Sep 19, 11:52 EDT
Monitoring - We continue to monitor this event and will provide a final update once the Root Cause has been determined
Sep 18, 08:55 EDT
Identified - Samsung will be providing a backend fix. We have determined that even though there is a status of "Failed" within the profile portal, patients are able to transmit biometrics
Sep 17, 19:24 EDT
Update - HRS PS/Tier 2 and Engineering confirmed with Samsung support that out of the 17,000 devices that were pushed and update, 170 tablets remain in a "Fail" state. Samsung has escalated log data to their backend team to determine the root cause.
Sep 17, 16:20 EDT
Update - HRS is working directly with Samsung. If you continue to have issues, please contact HRS support and we will work directly with your issue
Sep 17, 14:26 EDT
Update - HRS is continuing to update tablets as they come on line. Engineering is following up with Samsung Support to determine the Root Cause
Sep 17, 11:32 EDT
Investigating - Clients are reporting tablet Blue Screen post last night's profile update to 3.4. Out Production Support/Tier 2 Team is repushing to the affected tablets and Engineering is working directly with Samsung to Root Cause the issue
Sep 17, 09:57 EDT
Sep 18, 2024
Sep 17, 2024
Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

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