CC2 is down and under Investigation
Incident Report for Health Recovery Solutions
Postmortem

AWS Autoscaling failed. Increased size to account for increased logons. Will work directly with AWS to re-enable Autoscaling.

Posted Jul 29, 2023 - 12:10 EDT

Resolved
This incident has been resolved.
Posted Jul 29, 2023 - 12:07 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 29, 2023 - 12:05 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 29, 2023 - 12:04 EDT
Update
We are continuing to investigate this issue.
Posted Jul 29, 2023 - 10:36 EDT
Update
We are continuing to investigate this issue.
Posted Jul 29, 2023 - 09:56 EDT
Investigating
We are currently investigating this issue.
Posted Jul 29, 2023 - 09:54 EDT
This incident affected: ClinicianConnect Web, ClinicianConnect Mobile, PatientConnect Tablet, PatientConnect Mobile, CaregiverConnect, and PatientConnect Voice.