Clinician Connect Experiencing Issues

Incident Report for Health Recovery Solutions

Resolved

The Health Recovery Solutions (HRS) staff has resolved the Clinician Connect Web issue that resulted in reporting degradation. All services are now normal. HRS will continue to monitor Clinician Connect Web to ensure continued service availability.

Posted Apr 02, 2022 - 11:02 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2022 - 10:50 EDT

Update

We are continuing to investigate this issue.

Posted Apr 02, 2022 - 09:13 EDT

Investigating

The HRS team discovered an issue loading patients’ historical data on ClinicianConnect®. Our team is investigating the issue further and will continue to provide updates throughout the day. Currently, today’s metric submissions and risk alerts are available to clinicians in the patient list.

Posted Apr 02, 2022 - 09:12 EDT

This incident affected: ClinicianConnect Web.