Legacy PC 2.0 Experiencing White Screen

Incident Report for Health Recovery Solutions

Postmortem

APVI-1 required a refresh, Mongo DB required a refresh. Recommend the purchase of DataDog for proactive log alerting

Posted May 02, 2024 - 16:20 EDT

Resolved

This incident has been resolved.

Posted May 02, 2024 - 16:18 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 02, 2024 - 15:46 EDT

Identified

The issue has been identified and a fix is being applied

Posted May 02, 2024 - 15:35 EDT

Update

We are continuing to investigate the issue.

Posted May 02, 2024 - 14:35 EDT

Investigating

HRS Incident Response Team is currently investigating a "White Screen" on our Legacy PC 2.0 Application

Posted May 02, 2024 - 13:33 EDT

This incident affected: PatientConnect Tablet.